Experiential data that proves ROI
How Experience Management (XM) data connects emotional signals to measurable business outcomes and proves return on investment.
Ether's Experience Data Platform captures emotional intelligence signals from live brand experiences and connects them directly to business outcomes. This data proves ROI by demonstrating how emotional engagement drives measurable results like conversion, customer lifetime value, retention, and advocacy.
Real-Time Signals
Capture emotional data as experiences happen
Business Outcomes
Direct correlation to revenue and growth
Measurable Proof
Attribution and predictive modeling
Primary ROI Metrics
These metrics have the highest weighting in our composite scoring system and provide the strongest proof of ROI. They directly connect emotional signals to business outcomes.
| Metric Name | Category | Weight | Value to Brand | Details |
|---|---|---|---|---|
Conversion | Outcome Signals | 30% | Direct business outcome and ROI proof. Conversion validates experience effectiveness and enables attribution. Critical for budget justification and optimization. | |
Likelihood to Purchase | Motivational Signals | 25% | Direct conversion predictor. Enables conversion forecasting and optimization. Critical for ROI measurement and attribution. | |
Confidence → Likelihood to Purchase | Motivational Signals | 22% | Direct predictor of purchase readiness and conversion. High confidence reduces decision friction and increases conversion rates. Critical for conversion optimization. | |
Emotional Engagement (Intensity) | Emotional Signals | 20% | Predicts action and conversion likelihood. High emotional engagement indicates moments of resonance that drive behavior change. Identifies peak emotional moments and drop-off points in the experience journey. | |
Trust | Interpretive Signals | 20% | Foundation of brand relationship and long-term value. High trust increases conversion, retention, and advocacy. Critical for brand health and loyalty. |
Conversion
Outcome SignalsDirect business outcome and ROI proof. Conversion validates experience effectiveness and enables attribution. Critical for budget justification and optimization.
Likelihood to Purchase
Motivational SignalsDirect conversion predictor. Enables conversion forecasting and optimization. Critical for ROI measurement and attribution.
Confidence → Likelihood to Purchase
Motivational SignalsDirect predictor of purchase readiness and conversion. High confidence reduces decision friction and increases conversion rates. Critical for conversion optimization.
Emotional Engagement (Intensity)
Emotional SignalsPredicts action and conversion likelihood. High emotional engagement indicates moments of resonance that drive behavior change. Identifies peak emotional moments and drop-off points in the experience journey.
Trust
Interpretive SignalsFoundation of brand relationship and long-term value. High trust increases conversion, retention, and advocacy. Critical for brand health and loyalty.
ROI Proof by Business Theme
Our XM data proves ROI across multiple business dimensions. Each theme demonstrates how emotional signals connect to specific business outcomes.
Conversion & Purchase
11 metrics
Metrics that directly prove how emotional engagement drives purchases and revenue.
Emotional Engagement (Intensity)
Enables attribution of conversion to specific emotional moments. Proves that experiences create measurable emotional impact beyond vanity metrics. Supports budget allocation to high-engagement experience elements. Demonstrates emotional ROI vs. traditional engagement metrics.
Anxiety
Identifies trust barriers. Enables trust-building optimization. Proves value of safety and transparency. Demonstrates trust impact on conversion.
Confidence → Likelihood to Purchase
Directly proves conversion impact. Enables optimization for purchase readiness. Demonstrates experience value through conversion attribution. Supports investment in confidence-building elements.
Uncertainty
Identifies conversion barriers. Enables targeted information provision. Proves value of clarity improvements. Demonstrates uncertainty reduction impact on conversion.
Likelihood to Purchase
Direct ROI proof through conversion prediction. Enables conversion optimization. Supports budget allocation. Demonstrates experience impact on sales.
Engagement & Retention
15 metrics
Data showing how emotional connections drive long-term customer relationships and loyalty.
Emotional Engagement (Intensity)
Enables attribution of conversion to specific emotional moments. Proves that experiences create measurable emotional impact beyond vanity metrics. Supports budget allocation to high-engagement experience elements. Demonstrates emotional ROI vs. traditional engagement metrics.
Excitement
Proves earned media value and organic reach. Demonstrates experience virality potential. Supports investment in share-worthy experience elements. Enables attribution of social engagement to specific moments.
Curiosity
Proves experience drives consideration and exploration. Enables optimization for discovery and education. Supports AOV improvement strategies. Demonstrates engagement quality beyond surface-level metrics.
Openness to Return
Proves retention and loyalty value. Enables retention optimization. Demonstrates long-term relationship impact. Supports investment in relationship-building experiences.
Safety
Enables engagement optimization. Proves safety impact on participation. Demonstrates trust-building value. Supports investment in safety design.
Brand Perception
7 metrics
Metrics that demonstrate how experiences shape brand perception and customer sentiment.
Emotional Valence (Positive ↔ Negative)
Proves experience quality beyond participation metrics. Demonstrates brand perception impact. Enables identification of friction points that reduce ROI. Supports optimization of experience elements that drive positive sentiment.
Joy / Delight
Proves experience creates emotional brand value. Demonstrates loyalty-building impact. Supports investment in delight moments. Enables measurement of long-term relationship quality.
Advocacy Potential
Proves organic growth value. Enables advocacy program optimization. Demonstrates brand champion impact. Supports investment in advocacy-building experiences.
Trust
Proves long-term relationship value. Enables trust-building optimization. Demonstrates brand health impact. Supports investment in trust-building experiences.
Brand Alignment (Felt-Fit)
Proves brand positioning effectiveness. Enables brand alignment optimization. Demonstrates brand fit impact on conversion and loyalty. Supports brand strategy validation.
Optimization & Efficiency
35 metrics
Data that enables continuous improvement and proves the value of optimization efforts.
Emotional Valence (Positive ↔ Negative)
Proves experience quality beyond participation metrics. Demonstrates brand perception impact. Enables identification of friction points that reduce ROI. Supports optimization of experience elements that drive positive sentiment.
Emotional Shifts Throughout Experience
Enables optimization of experience timing and flow. Identifies which moments create positive momentum vs. friction. Proves that experience design creates measurable emotional progression.
Curiosity
Proves experience drives consideration and exploration. Enables optimization for discovery and education. Supports AOV improvement strategies. Demonstrates engagement quality beyond surface-level metrics.
Confusion
Identifies ROI-destroying friction points. Enables targeted optimization. Proves experience improvements through confusion reduction. Demonstrates value of clarity in experience design.
Frustration
Identifies ROI-destroying moments. Enables urgent optimization. Proves value of experience improvements. Demonstrates risk mitigation through frustration reduction.
Metrics Distribution
Our 41 metrics are organized across six key categories, providing comprehensive coverage of the entire customer experience journey.
How XM Data Proves ROI
Capture Emotional Signals
Real-time measurement of emotional engagement, sentiment, and behavioral patterns during live experiences.
Connect to Outcomes
Link emotional signals directly to business metrics like conversion, CLV, retention, and advocacy.
Prove Business Value
Demonstrate measurable ROI through attribution, correlation analysis, and predictive modeling.